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Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection)By Mark Sanborn, Shep Hyken, Zig

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Includes a bonus DVD and a PDF workbook!

Exceptional customer service is no accident! Great service providers know what to do, teach their employees how to do it, and then consistently deliver first-class service. Now, you can get the world's top customer service authors to coach you and your team into excellence. Bring the exceptional customer service of Starbucks, Nordstrom's, or the Ritz Carlton into your organization with training from the best of the best in customer service training and development. You'll learn the latest customer engagement strategies from celebrity authors Shep Hyken (The Cult of the Customer) and Mark Sanborn (The Fred Factor), whose strategies and techniques will create positive relationships and long term loyalty with your customers.

Have you ever had to offer great service to a difficult customer? Do you and your team know how to guarantee a positive outcome? Learn field-tested processes from this audio collection, complete with case studies, entertaining stories, and new ways of thinking about negative people.

You'll also learn how your word choice can impact the future buying behavior of even your most loyal customers. The experts in this series teach you how to avoid common pitfalls and offer seven secrets of remarkable communication that produce outstanding results. A satisfied customer is the number one asset for any businesses, and now you can get the leading thought leaders and practitioners to train your team for the same price as a business lunch.

Contents include:
Be a Star with Your Customers and Keep Them Forever by Shep Hyken
The Loyalty Factor by Shep Hyken
Why Customer Service Is NOT Enough by Lisa Ford
Fred Keeps Delivering by Mark Sanborn
[Title to come] by Ruby Newell-Legner
The Customer Bill of Rights by Laura Stack
Words Matter: What to Say by Pamela Jett
How to Turn Negativity into Possibility by Sarita Maybin
Power Listening by Dr. Tony Alessandra
Instant Rapport Building by Dr. Larry Iverson

(DVD) Customer Service Ziggets by Zig Ziglar

• Sales Rank: #3270123 in Books
• Published on: 2011-04-01
• Original language: English
• Number of items: 11
• Dimensions: 6.00" h x 5.50" w x 1.25" l, .70 pounds
• Binding: Audio CD

About the Author
MARK SANBORN is an international bestselling author and noted authority on leadership, customer service, and turning the ordinary into the extraordinary. His book The Fred Factor has sold over one million copies.

SHEP HYKEN works with companies and organizations who want to build loyal relationships with their customers and employees. He is the author of the Wall Street Journal and USA Today bestseller The Cult of the Customer and the creator of The Customer Focus program.

ZIG ZIGLAR, world renowned speaker and author, has written twenty-three celebrated books on personal growth, leadership, sales, faith, family, and success. Nine titles have been on the bestseller lists.

Dr. Tony Alessandra, Lisa Ford, Pamela Jett, Sarita Maybin, Ruby Newell-Legner, Laura Stack

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Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection)By Mark Sanborn, Shep Hyken, Zig PDF

Ultimate Customer Service: Customer Service Essentials for Loyal Customers (Made for Success Collection)By Mark Sanborn, Shep Hyken, Zig PDF

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Download MRCOG Part 1 MCQ Revision BookBy David Ireland

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MRCOG Part 1 MCQ Revision BookBy David Ireland

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This book of MCQs is based on past college questions and covers the complete range of topics which commonly appear in the MRCOG examination. It includes correct answers, teaching notes, a self-marking scheme and two complete practice examinations which provide a good method of self-assessment for candidates. The book also includes a recommended reading list for further study and an MCQ revision index for easy reference to specific topics. The MCQs are arranged by subject covering favourite examination topics. The two complete practice exams contain 60 MCQs each. There is also advice on MCQ exam technique.

• Sales Rank: #4590172 in Books
• Published on: 1994-02
• Original language: English
• Number of items: 1
• Binding: Paperback
• 192 pages

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Download Realistic Pumpkin Carving: 24 Spooky, Scary, and Spine-Chilling DesignsBy Lundy Cupp

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Make Halloween magic this year and carve the best pumpkin on the block! This book will show you how to use easy-to-learn techniques to create awesome 3-D pumpkin personalities that will astonish your neighbors, family, and friends. Award-winning pumpkin carver Lundy Cupp teaches you how to use simple household knives and inexpensive tools to carve memorable pumpkin faces, from frightful and spooky to fanciful and goofy. Learn the secrets of bringing expressive pumpkin characters to life by adding realistic details like teeth and eyes instead of just cutting out solid shapes. Lundy takes you step-by-step through detailed projects for both beginning and advanced carvers. Twenty ready-to-use patterns are included for carving imaginative faces in pumpkins, gourds, squashes, and sweet potatoes.

• Sales Rank: #304088 in Books
• Brand: FoxPrint
• Published on: 2016-08-23
• Original language: English
• Number of items: 2
• Dimensions: 10.90" h x .20" w x 8.50" l, .92 pounds
• Binding: Paperback
• 96 pages

• Create "3D" pumpkin personalities
• Includes 20 ready-to-use patterns
• Learn to make your creations utilizing simple household items

Review

Cupp is crazily creative with his craft

He’s a true artist... It’s amazing

From the Back Cover

Carve the Best Pumpkin on the BlockMake Halloween magic this year by carving realistic pumpkins! This book will show you how to use easy-to-learn techniques to create awesome 3D pumpkin personalities that will astonish your neighbors, family, and friends. Award-winning pumpkin carver Lundy Cupp teaches you how to use simple household knives and inexpensive tools to carve memorable pumpkin faces, from frightful and spooky to fanciful and goofy. Learn the secrets of bringing expressive pumpkin characters to life by adding realistic details like teeth and eyes instead of just cutting out solid shapes. Lundy takes you step-by-step through detailed projects for both beginning and advanced carvers. Twenty ready-to-use patterns are included for carving imaginative faces in pumpkins, gourds, squashes, and sweet potatoes.Create one-of-a-kind Halloween pumpkins Start with solid pumpkins no hollowing necessary Learn carving techniques that bring out pumpkin personalities Get inspired with a colorful gallery of realistic pumpkin art"

About the Author
Award-winning Tennessee sculptor Lundy Cupp never knew he could carve anything until picking up a pocketknife at age 47. But the former criminal fraud investigator and bounty hunter made a major life change, and now pursues his art as a full time career. Lundy has been featured on two PBS television shows, is a frequent contributor to Woodcarving Illustrated magazine, and demonstrates pumpkin carving for corporate events, museums, and private parties. Tennessee Crossroads says: Cupp is a self-taught artist whose love for the outdoors opened the door to his hidden talent... his cleverness at carving is striking... Cupp is crazily creative with his craft.

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